Return Policy

You can easily return or exchange your purchases from Bidinis within 30 days of receiving the goods.

Please note that we only accept returns on goods that have been not used and are in perfect brand new condition.

Returns outside Australia incur a AUD $70 fee. Unfortunately this is rather high at the moment as we have to cover the cost of shipping the product via courier from your location to Australia. You can also contact us if you want to arrange a different method for the return.

How to Request a Return

Please use the form , with an explanation of why you want to return the product, and we will get back to within 24 hours with step by steps instructions on how to send the product back to us.

Faulty Goods

If you receive an item that is in some way faulty, we will cover all shipping costs for the return and for providing you a new item that is the same as the one you ordered.

Return Policy For Hand-Painted Bags

Due to the unique design, the artistic nature, and customization process of each item, Bidinis reserves the right to authorize returns.

So, if Clients are not satisfied with an order, they will need to email at info@bidinis.com within 28 days of the order’s delivery date and Bidinis will reply within 48 hours assessing their request.
In the case of approved return, the items have to be in perfect conditions, not have been worn or altered in any way, and must not show any signs of use.

Items must be also returned with all original tags, packaging and other accessories (dust bags, certificate of authenticity etc.) received with the order.

The items must be returned with their original boxes (in case of any), which must not be damaged and/or altered or used as the external parcel for the shipment.

The cost of return shipping plus the cost of import fees will be on Clients’.

Refunds will be processed as soon as returned items have been checked and accepted by Bidinis.

For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.

Orders paid by PayPal or by Bank Wire Transfer will be refunded to the original account.

All refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

Bidinis reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.

Each accepted return will be organized by Bidinis with its own courier and the cost of the shipment will be deducted from the amount to be refunded.

Bidinis reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order. If an unauthorized return is accepted, Bidinis will deduct a 10% administrative/re-stocking fee from the refund.